What is done with the personal information provided?

Protection of privacy is of utmost concern at Bytessoft. Bytessoft believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.

How does Bytessoft help?

Bytessoft through its brigade of window Certified engineers is always willing to lend a helping hand to clients. Using mediums such as Phone, Chat and Remote Access Technology, the company ends up getting any troubleshooting process underway as and when called upon.

What type of computers do you support?

We support clients who have window Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection Bytessoft technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow Bytessoft engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.

What is the mode of payment?

Bytessoft accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Can remote assistance be delivered via a dial-up connection?

At Bytessoft, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider

What are the technical credentials of Bytessoft techies?

All Bytessoft technicians are A+/MCP/MCSE Certified Professionals. Also doubling up as Network Administrators, Bytessoft support engineers possess extensive experience in Technical help desk environment to resolve issues related to legacy as well as emerging technologies.

Does the information remain secure when provided online?

At Bytessoft, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What plans you have?

Bytessoft has 4 plans. Depending on the requirement, the best possible plan can be chosen.

Does Bytessoft resolve software glitches?

The army of professionals at Bytessoft is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of OS.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.